Terms of Service

1. Operating Entity

This website is owned and operated by Omni Flow Limited, a private limited company incorporated in England and Wales under Company Number 16818227, with its registered address at 128 City Road, London, United Kingdom, EC1V 2NX.

2. Scope of Services

Omni Flow Limited provides custom software development, API integrations, web development builds, and automation setups (using third-party tools such as Make.com, n8n, Stripe, Xero, and OpenAI).

All consulting blueprints, estimated calculations, and ROI figures provided on this website or during audits are estimates based on operational averages and do not represent guaranteed financial outcomes.

3. Fees, Billing, & Refund Policy

All projects require a mandatory, non-refundable £199 Setup Fee billed at the start of the engagement. Web Development and AI Automation services are then billed on a monthly subscription basis (12-month minimum contract), with monthly rates starting from £50/month and £99/month respectively. MVP Development is billed as a fixed-price project from £1,000. Work begins only after both the Setup Fee and the first month’s subscription (or fixed-price payment) have been received and cleared.

Refunds: The £199 Setup Fee is strictly non-refundable once the onboarding process has commenced. Monthly subscription payments for the current billing period are non-refundable. After the initial 12-month contract period, the subscription transitions to a flexible, rolling month-to-month FLOWOO Care Plan which can be cancelled at any time by giving 30 days written notice. Fixed-price MVP project payments are non-refundable once development work has commenced.

4. Limitation of Liability

To the maximum extent permitted by the laws of England and Wales, Omni Flow Limited shall not be liable for any indirect, incidental, special, or consequential damages, or loss of profits, revenue, data, or bookings arising from the use of our services, custom systems, or third-party integrations (such as Make.com, n8n, Calendly, or OpenAI). Our total liability for any claim shall not exceed the amount paid by you for the service in question.

5. Intellectual Property

During an active service contract, all custom code, websites, automation pipelines, and digital assets built by Omni Flow Limited remain hosted and managed by us. Upon full completion of the agreed 12-month contract term (for Web Development and AI Automation services) or upon final payment for MVP Development projects, Omni Flow Limited will transfer full ownership of the relevant GitHub repository, Vercel deployment, and database assets to the client. After this transfer, the client holds 100% of the intellectual property and the codebase with no restrictions. All visual styles, brand graphics, and written content displayed on this website that are not part of a client deliverable remain the sole intellectual property of Omni Flow Limited.

6. Governing Law

These Terms of Service, along with all contracts and disputes arising from the use of our services, shall be governed by and construed in accordance with the laws of England and Wales. You submit to the exclusive jurisdiction of the English courts.

7. Contact Information

If you have any questions about these Terms, please reach out to us at contact@flowoo.co.uk.